Amplify - Support Services Analyst (Contract)
Employer: Amplify
Location: Remote (Must live within 30 miles of Philadelphia, PA)
Salary: $20–$22/hour
About the Role
Ready to put your teacher-level patience, problem-solving skills, and tech savvy to work in a support role? As a Support Services Analyst, you’ll be the go-to person helping educators and schools resolve tech issues with Amplify’s digital learning tools. This is a perfect contract role for former teachers looking to pivot into edtech without a steep learning curve.
Key Responsibilities
Provide empathetic, high-quality tech support via phone, chat, and email
Log and resolve support tickets using internal tools like Salesforce and Intercom
Collaborate with teammates to troubleshoot issues and delight customers
Qualifications
Required:
High school diploma or equivalent
1+ year of customer service experience
Comfortable using Google Suite
Preferred:
Experience in IT/help desk support
Edtech, education, or Apple/Mac product experience
Familiarity with tools like Salesforce, Intercom, or TalkDesk
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