Strategic Education, Inc. - Learning Coach Supervisor
Employer: Sophia / Strategic Education, Inc.
Location: Remote (U.S. Based)
Salary: $49,600 – $74,400 annually
About the Role
Are you a former teacher ready to step into leadership and help support learners beyond the classroom? As a Learning Coach Supervisor, you’ll lead a team of coaches, guide students through academic journeys, and ensure exceptional service across a multi-contact center. This is an ideal move for educators with coaching or mentoring experience looking to grow into edtech or learner support management.
Key Responsibilities
Supervise, train, and support a team of Learning Coaches across multiple channels
Monitor performance and lead quality improvement through coaching and feedback
Collaborate with leadership to enhance learner satisfaction and streamline operations
Qualifications
Required:
Bachelor’s degree from an accredited institution
Experience in call center, customer service, or supervisory roles
Strong communication, coaching, and analytical skills
Preferred:
Background in post-secondary education or academic advising
Familiarity with phone systems, CRM tools, and online learning platforms
Calm under pressure and skilled in problem-solving and team development
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